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As dogs become increasingly welcome in public spaces, staff and volunteers are more often required to speak with dog walkers about managing their pets’ behaviour to protect other visitors, livestock, or wildlife.
While most interactions are positive, some can escalate into conflict, creating stressful situations for everyone involved.
Our Dealing With Dog Walkers Tool Box Talk provides clear, practical guidance on how to approach these conversations, including what to say and what to avoid, helping you feel confident and prepared to manage discussions with dog walkers calmly and positively.
Who is the Dealing With Dog Walkers Tool Box Talk for?
People who engage with dog walkers through their work
Do you have to ask people to manage the behaviour of their dog? Are dog walkers sometimes reluctant or antagonistic towards your requests? If you want to feel confident, and ready to manage challenging conversations and difficult situations like these, this film is for you.
Your valuable volunteers
Are your volunteers engaging with dog walkers and their dogs? This film will let them know what to say and do to achieve positive outcomes and avoid trouble.
Busy people, juggling a multitude of tasks and commitments.
Dealing with dog walkers but not got time to attend a full conflict management workshop? This film distils the key things you need to know to prepare for these conversations, keep yourself safe and achieve results. Take 30-minutes out of your day, practice the skills we show you and you will then be more confident and capable the next time you talk to a dog walker.
This film distils:
Practical experience gained over 30 years working in public facing roles.
Approaches refined through delivery of personal communication and safety training to thousands of people since 2000.
Up-to-date knowledge and thinking from leading practitioners in applied psychology and human behaviour.
Dealing With Dog Walkers Tool Box Talk Learning Outcomes
You will gain:
Understanding of what to avoid doing through case study demonstration.
Tips and techniques to achieve cooperation from the outset.
Strategies for preventing situations escalating.
Advice from practitioners experienced in working with dog walkers.
You will learn:
How to go about things positively from the outset.
Words and phrases that build cooperation.
The impact of your own behaviour and how you can respond better.
The importance of leaving a situation that is likely to escalate.
Frequently asked questions
Q. Do you offer longer training options to accompany the film?
A. Yes, we offer a range of online and in-person workshops. If you are interested in these, please visit our website: Turning Moment
Q. Do you offer guidance on how to keep safe during potentially antagonistic encounters?
A. Yes, our 30-minute Safe and Sound Tool Box Talk (also available on this Teachable learning platform) provides practical guidance on how to avoid conflict, prevent escalation and understand when to leave a tricky situation.
Q. How long will I have access to the film for?
A. Five days. You will have access to the film the moment you enrol and can watch it as many times as you like for a five-day period.
Q. How does the purchase appear on my statement when I buy?
A. Your purchase will appear on your statement as ‘Teachable’.
Q. Does the price include vat?
A. Yes, the fee for viewing the film is £50 plus vat.
Q. What if I am unhappy with the film?
A. We are confident that the Dealing With Dog Walkers Tool Box Talk will boost your skills and confidence in talking to dog walkers. But if you’re unhappy with the film, contact us within the first 14 days of purchase and we will provide a full refund.