Module 1 - WELCOME!
Module 2 - A Background to Conflict
Module 3 - Situational Awareness
Module 4 - Conflict Explained
Module 5 - Core Resolution Skills
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Module 5 - Introduction
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Listening (3:06)
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Skill 1 - Opening the Conversation
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Skill 2 - Bitesize Empathy
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Skill 3 - Balancing Listening, Explaining and the use of Silence (2:20)
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Skill 4 - De-personalising and Face-saving
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Skill 5 - Appealing
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Skill 6 - TED
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Skill 7 - Patience and Readiness
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Skill 8 - Ignoring Negative Responses (1:44)
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Setting Manageable Boundaries (4:45)
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Knowing When to Leave a Situation (5:12)
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Exit Strategies (1:38)
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Module 5 - Conscious Practice
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Module 5 - Quiz
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Module 5 - Summary
Module 6 - After the Incident
Module 7 - Putting The Pieces Together
